General Terms & Conditions

1. Application

These General Terms and ​Conditions apply to all registrations for both GROUP DUTCH COURSES and PRIVATE DUTCH COURSES, booked by students with Zamaradi Communications, and are applicable from the moment that the student registers (through the website, by e-mail, by phone or face to face) for one or more courses.

2. Courses

2.1 All our courses take place online in a virtual classroom. The student will receive details for participation before the course starts.

2.2 Our courses are divided into eight different proficiency levels. When a student, who has not participated in a Dutch course at Zamaradi Communications (but, for example, has participated in a Dutch course at another school, or has studied Dutch by themselves), is not sure of their level, they can visit What is my level? If the student is still not certain, they can contact Zamaradi Communications to find out which level is most suitable. Registering for a level is always at the student’s own risk. If it turns out during the course that the chosen level is either too easy or too difficult, it is not possible to change the registration.

2.3 In case a student misses one or more classes, this is at their own risk. Zamaradi Communications is in no way obliged to give a refund of the lesson fee.

3. Payment

3.1 The payment of the courses takes place via the website (, or by bank transfer. In both cases, the enrollment is definite from the moment of payment.

3.2 The standard fee to participate in a group course is €199 per level. The standard fee for private classes is €62,50 per hour. However, in some cases Zamaradi Communications shall offer a discount on the course fee. The discount can apply to a specific student and/or to a specific course period or discount period, and no rights may be derived from it.

4. Cancellation by the student

4.1 In case the student registers for a course 15 days or more prior to the starting date of the course, he/she can withdraw until 14 days prior to the starting date of the course. If a student in this period decides to withdraw, he/she shall notify Zamaradi Communications by e-mail or in writing. In that case, the student can receive a complete refund of the course fee. When there are 0 to 14 days prior to the starting date of the course, it is no longer possible to cancel the registration.

4.2 In case the student registers for a course 0 to 14 days prior to the starting date of the course, they waive their right to cancel their registration.

5. Cancellation by Zamaradi Communications

5.1 If the teacher of the course is not able to teach due to unforeseen circumstances, and there is no substitute teacher available, the cancelled class or classes will be rescheduled in consultation with the group. If the student has substantial reasons for not being able to attend on the new date, he/she will receive a refund of the missed class or classes.

6 Changing of registration to another course

6.1 When a student has registered for a course, but is unable to join the course in the week that they have signed up for, it is possible to change the registration to a course of the same level that is taking place in another week, provided: i) there is still a spot available in the week of the student’s choice; ii) the student has informed the school in writing or per e-mail at least 7 days prior to the starting date of the course that he/she will not be able to attend; iii) the student has not changed this registration before; iv) the student has paid the normal lesson fee of €199 for the course. In case the student has paid a special discount fee for the course, it is not possible to change the registration.

6.2 It is possible for the student to transfer their registration to someone else, provided that the student sends an e-mail to at least 3 days before the starting date of the course, mentioning the details of the new student (i.e. first and surname, address, e-mail address, phone number and nationality).

Note: Zamaradi Communications can never play a role in finding someone to take over the place of the student, or in transferring the payment to the new student.

7 Waiting list

7.1 When the course of the student’s liking is full, the student can ask Zamaradi Communications to be put on the waiting list for this course. When a registered student of this particular course cancels their registration, the open spot will be offered to the first student on the waiting list. They then have 48 hours to accept or decline the spot. If the spot is declined, or if Zamaradi Communications does not receive the student’s reply within 48 hours, the spot will be offered to the next person on the waiting list.

7.2 No rights can be derived from being on the waiting list.

8 Privacy

8.1. Zamaradi Communication will solely use the student’s details for the following purposes: i) processing enrollment; ii) sending relevant information to the student; iii) sending special offers that may be of interest to the student.

8.2 Zamaradi Communications will never share the student’s personal information with a third party.

8.3 Zamaradi Communications may create photo and video footage during classes and other activities that are initiated by Zamaradi Communications. This footage might be used for promotional purposes. If the student does not agree with this, he/she can communicate this before the beginning of the course or activity. 

9 Liability

9.1 If the student is younger than 18 years old, he/she shall hand over a written statement, signed by his/her adult caregiver, in which the caregiver gives permission to the student to participate in the course, and declares to take on full responsibility and liability for the student.  

9.2 Zamaradi Communications shall not be liable for loss of or any damage to the student’s personal belongings.

9.3 It is the student’s own responsibility to choose the course that is suitable for the student’s intended result (see 2.2), as well as it is the student’s own responsibility to invest the time needed to achieve the intended results. Zamaradi Communications will not be held accountable for not achieving any intended results.